CDR Associates' Partner Mary Margaret Golten's Resume.

MARY MARGARET GOLTEN

Mary Margaret Golten, founding Partner, is a nationally-and internationally-recognized facilitator of both small and large multiparty disputes and has conducted training programs on conflict management in the U.S., Canada, Europe, Japan, New Zealand, Australia, and Africa. Since 1978, Ms. Golten has applied and trained others in alternative dispute resolution skills and procedures in both the private and public sectors, including federal, state and local government.

Recognized as a catalyst in the development of alternative dispute resolution, Ms. Golten has made many contributions to the field. She has extensive experience in organizational conflict management and negotiation and has been a consultant to numerous private and public organizations, as well as a mediator of complex organizational disputes and public policy dialogues.

Ms. Golten has presented at numerous national and international conferences. She has also taught mediation and negotiation to diverse professional groups, both in the U.S. and abroad. She has taught mediation at the University of Denver School of Law, the University of Colorado School of Law, Washburn University School of Law and to Provincial Court Judges in British Columbia and Ontario, Canada.

Ms. Golten specializes in resolving multiparty environmental and public policy conflicts and in working with diverse stakeholders to reach acceptable settlements to issues in dispute. Specific environmental arenas in which Ms. Golten has been involved include the mediation of a highly polarized mining clean up dispute; the design, convening and facilitation of a working group including federal, state, and local officials, as well as members of public interest groups and developers to make recommendations regarding future use of a nuclear weapons site; the mediation of a chemical spill in a low income area of a large metropolitan area; and consultation with federal staff responsible for support and implementation of alternative dispute resolution processes. She has consulted with and trained such federal agencies as the Minerals Management Service, Bureau of Land Management, the U.S. Fish & Wildlife Service, the U.S. Department of Energy, and the U.S. Environmental Protection Agency; as well as with local, regional and national public interest groups and organizations in the private sector.

Since 1978 Ms. Golten has applied alternative dispute resolution skills and procedures in both the private and public sectors, including large corporations, governmental agencies, and tribal governments. She has acted as mediator in disputes internal to both small and large organizations, ranging from interdepartmental conflict to equal employment and sexual harassment issues to labor/management disputes. Ms. Golten also has extensive experience training executives and middle management from the government and private sector in mediation and conflict management skills. In addition to designing and conducting training programs, Ms. Golten has assisted organizations to develop mediation systems to deal with both internal and external disputes. Specifically in the field of labor relations, Ms. Golten has worked with collective bargaining issues for a public utility, several school districts, a correctional center, a professional organization and government agencies in both Canada and the U.S.

Ms. Golten, has facilitated, consulted, and mediated disputes with large health care organizations, between physicians and patients, and within Boards of Directors of health care organizations. Ms. Golten has also trained health care professionals in the principles and techniques of mediation, negotiation and the design of dispute systems.

Much of Ms. Golten's international work since 1989 has focused on South Africa, where she has provided training, consultation, and dispute systems design for numerous groups, including local and regional Peace Committees formed under the new Constitution, to assist in the transition to democracy. She has extensive international and domestic experience as a mediator and facilitator, as well as a trainer and consultant in dispute systems design and conflict management. Ms. Golten has conducted courses in mediation, dispute resolution, and conflict management across the United States and Canada, as well as in Africa, Japan, New Zealand, and Australia.

In Australia, Ms. Golten worked with private and governmental organizations, with human service professionals and a national association of lawyers, to design seminars and to train community mediation program staff, and to develop programs to meet the needs of families in crisis. In New Zealand she worked with government agencies, industry, and environmental groups to explore negotiated procedures to resolve environmental, planning, labor/management and housing disputes. In both Australia and New Zealand, she has conducted commercial mediation seminars.

In Canada she has helped to train personnel for a nationwide debtor/lender mediation program and has worked with human service professionals to provide dispute resolution services to diverse client systems. She has also mediated labor/management disputes and acted as consultant and trainer to a large, multiracial school board in a major metropolitan area of Canada.

Ms. Golten's work in South Africa began in 1989, working with a broad coalition of academics, community organizers, and religious leaders to examine negotiation as an alternative to violence in resolving a variety of conflicts. In April of 1994, Ms. Golten worked as a staff member of the IEC (Independent Electoral Commission), researching election activity (including acts of violence and intimidation, complaints of unfair election campaigning, readiness for the election, etc.). After the election process was completed, Ms. Golten worked on the highly controversial vote counting process in Durban.

In South Africa, Canada, New Zealand, Japan, and Australia, Ms. Golten worked with Asian, African, Middle Eastern, Aboriginal and other ethnic groups from diverse political, religious, professional and community organizations to examine negotiated means of addressing ethnic and racial discrimination issues.

Ms. Golten graduated from Stanford University in Palo Alto, California, with a B.A. in Psychology and Modern European Literature in 1961. Ms. Golten is a Practitioner Member of the Academy of Family Mediators, a member of the Association of Conflict Resolution (formerly SPIDR, AFM & CRE Net), and served as co-chair of the ACR's Environmental and Public Policy Sector. She was trained by the U.S. Federal Mediation and Conciliation Service (1980) and the National Academy of Conciliators (1980) and by the American Arbitration Association in arbitration (1987).

ENVIRONMENTAL/PUBLIC POLICY EXPERIENCE

International Labour Organization, Geneva (2004). Ms. Golten worked with other CDR staff to build the internal capacity of the ILO by (1) designing a 2.5 day "Informal Conflict Resolution" training programme to address internal workplace conflicts within the organization and (2) designing and implementing a five day "Training for Trainers" programme, which will prepare internal staff to conduct that Informal Conflict Resolution program for ILO managers throughout the world

Collaborative Resource Management in Western Colorado-School of Natural Resources and Environmental Policy. (December 2004). Ms. Golten participated in a workshop and consultation with Federal, State, and county officials on the development of collaborative programs regarding the conservation of natural resources in the State.

International Labour Organization, Geneva (2003). In conjunction with staff of the ILO's Office of the Ombudsperson, CDR Partners Bernie Mayer and Mary Margaret Golten designed, developed materials for and delivered two three-day training programs for facilitators and managers at the headquarters office of the ILO. The purpose of the trainings was to prepare managers and facilitators at the ILO to handle conflicts and negotiations in a constructive and creative manner. The focus of this program was on how to address the concerns of all the people involved in a discussion, how to be an effective listener, problem solver, and when necessary, advocate. Issues of ethnicity, culture, gender, and class and how they impact conflict and its resolution were also addressed throughout the program. In addition, CDR provided an initial training for trainers for staff from the Office of the Ombudsperson to help them prepare for their role in this training and to prepare for future programs. Following up on this program CDR provided ongoing case consultation to the Office of the Ombudsperson.

Baku-Tbilisi-Ceyhan Oil Pipeline Project (June - December 2003). The International Finance Corporation (IFC, the private sector investment arm of the World Bank Group) and the European Bank for Reconstruction and Development (EBRD) were asked to provide partial financing for the 1760 km, $3.6 million Baku-Tbilisi-Ceyhan oil pipeline project. The BTC pipeline will run approximately 1,760 km from Baku on the coast of the Caspian Sea in Azerbaijan, through Georgia to a terminal on the Mediterranean coast of Turkey.

In preparation for going to their respective Boards with recommendations on providing funding for loans for this highly controversial project, IFC and EBRD jointly asked CDR Associates' assistance in convening six multi-stakeholder meetings or fora (MSFs) - two in each of the three affected countries. Ms. Golten lead an international team in designing the overall strategy and planning process for the meetings; making logistical arrangements in each country in preparation for the meetings; as well as managing the dialogue and interaction among the stakeholders (including IFC, EBRD and BTC Co.) at the specific meetings.

To download an Adobe Acrobat copy of the report click here.

The final report on this project can be found on the IFC website at http://www.ifc.org/ifcext/btc.nsf/Content/MultistakeholderForumMeetingsReport

University of Texas Law School, Austin, Center for Public Policy Dispute Resolution (1994 to present). Ms. Golten has worked with the Center to design and conduct training for Fellows of the Center since 1994. The program focuses on negotiating complex environmental disputes and frequently involves city counselors and county commissioners, representatives of local government, EPA Region 6, members of state agencies (including TNRCC), Lower Colorado River Authority, and non-governmental organizations such as Save Our Springs Alliance and Save Barton Creek Association.

Okavango River Basin Commission and the U.S. Bureau of Reclamation (Washington, D.C) - Collaborative Planning and Conflict Management for Trans-Boundary Water Basin Commissions (2001). Ms. Golten participated in consultation and training for the Commissioners of the Okavango River Basin Commission. Week long meetings were held in Angola, Namibia and Botswana to design the subsequent joint training and consultation program. The program was then conducted in Botswana, with representatives of the three countries, to explore the use of collaborative planning and cooperative dispute resolution in international integrated water management issues and dispute. www.sharingwater.net/ProjectbriefE.asp

Klamath River Basin intervention (2001). During the winter and spring of 2001, the Klamath Basin (southern Oregon/northern California) experienced a severe drought, contributing to already over-appropriated water resources. In April of 2001, prior to the issuance of the US Fish and Wildlife Service and National Marine Fisheries biological opinions, Ms. Golten consulted with local Bureau of Reclamation and USFWS staff regarding local management of the impending crisis. Subsequently, Ms. Golten facilitated a full day public meeting, to provide the public with information regarding potential outcomes. As a follow up to the public meeting, Ms. Golten facilitated a number of meetings among the three federal agencies, during the week that final decisions were being made.

Proposed Bujagali (Uganda) Hydroelectric Project (2001). This proposed $500 million dam project of the AES Corporation (an international power company) on the Nile River in Uganda near Kampala would be funded partially by the International Finance Corporation. The World Bank would support Uganda to assist in making power from the project available within the county. The project is highly controversial because of potential environmental, social, and economic impacts. A recent World Commission on Dams Report establishes criteria that activists would like the World Bank to apply to the Bujagali Hydroelectric Project. In June 2000, following release of a draft environmental impact assessment by AES, Mary Margaret Golten of CDR (and Catherine Allen of MNG) convened and facilitated the first of three public input processes in Washington, D.C. for international NGOs and other interested parties. After the final EIA was released in April 2001 by IFC, Ms. Golten and Stella Sabiiti, Executive Director of the Center for Conflict Resolution in Kampala (CECORE), convened and facilitated a public input process in Jinja, Uganda, near Bujagali Falls, the site of the proposed project. Approximately 195 people attended the meeting, most of them local villagers having differing views about what should happen. The meeting was conducted in Luganda (one of many local languages) and English. IFC and World Bank staff also attended. In July of 2001 the third public process was held in Washington, D.C., after which the IFC and World Bank will make final decisions regarding support for the project.

US Environmental Protection Agency, Region 6, Training for Superfund Site Teams (2000). Designed and delivered this program to introduce remedial project managers, public involvement specialists, and attorneys to fundamental concepts of conflict management. Topics covered included conflict analysis, negotiation, communication skills, making choices among conflict resolution procedures, uses of third party neutrals, and convening. A major emphasis of the course was on the appropriate roles for EPA staff and applications of the skills to their jobs.

Major electricity and water provider (parties remain confidential) (1999). Ms. Golten consulted on a controversial water pipe line project in April of 1999. In response to several communities' needs for clean drinking water, the organization was committed to water delivery, even though it was clear that there would be serious opposition from several sources-related to increased growth; run-off which could impact an aquifer re-charge zone; and the presence of several threatened and endangered species. Ms. Golten was asked to assist the organization as they considered sponsorship of a regional planning process, unprecedented in the state.

Bipartisan Congressional Retreat (1999). Ms. Golten was selected as a facilitator for the second Bipartisan Congressional Retreat which was again held in Hershey, Pennsylvania, in March 1999. Members of the U.S. House of Representatives and their spouses spent three days in Hershey, considering how their current working relationships might be improved. The facilitators assisted in designing the program and worked with small groups of Members and spouses as they discussed ways of developing a more civil, cooperative and effective process of doing business in the House of Representatives.

U.S. Environmental Protection Agency Region VIII, Vasquez Boulevard/I-70 Site (1999). Facilitated meetings of a Working Group of stakeholders to provide timely input to the EPA on the environmental investigations, risk assessment, and site management options for the Vasquez Boulevard/I-70 site. The Working Group is the main forum for discussing the scope of investigations, exchanging information, discussing comments, and identifying information gaps. It includes members of five neighborhoods, the Colorado Department of Public Health and the Environment, the Agency for Toxic Substances and Disease Registry, the City of Denver Department of Environmental Health, and industry, as well as the EPA. The site, which has been recommended for Superfund listing, has arsenic, lead, and cadmium contamination; the community is predominantly Hispanic and Black, and largely low-income.

National Tribal Environmental Council/Office of Solid Waste Emergency Response (EPA) (1998). Provided facilitation for a one-and-one-half day dialogue among representatives of tribal governments, indigenous groups, EPA's Office of Solid Waste and Emergency Response, and other federal agencies to address solid waste issues in Indian country. Her role involved assisting in the development of the agenda and design of the meeting, as well as facilitation of large and small group discussions. Preparation for the meeting included extensive contacts with members of tribal governments and indigenous organizations to discuss solid waste issues and priorities.

Private industry and low-income community (participants remain confidential) (1998). Mediated a dispute between a major industry and a low-income community made up, largely, of people of color. The issue involved compensation/mitigation measures that might be taken in response to soil pollution from a smelter that had operated in the past. Disputed data regarding dispersion of the pollution and potential for a judicial resolution of the issue led to termination of negotiations.

SPIDR Environmental and Public Policy Sector (1997-1999). Ms. Golten was elected to the position of Co-chair of the Sector. A major part of her work during that time involved the selection of the Sector's strategic focus. The choice of "Listening to and Learning from Our Publics" is an attempt to learn from stakeholders in environmental and public policy disputes what dispute resolution assistance is helpful to them in reaching agreement, as well as what doesn't help or even seems counter-productive. The Sector also focused on efforts to increase the diversity of dispute resolution professionals during this period. Ms. Golten's interest in the Environmental Justice movement has lead to her work in both of these efforts.

Chemical company/community group (parties remain confidential) (1997). Ms. Golten successfully co-mediated a highly contentious dispute between a large chemical company and a neighborhood community group of a large metropolitan area regarding a major chemical spill in the neighborhood. Though the spill did not cause physical damage, it did cause enormous concern to this already stressed, low-income community which had five Superfund sites within one mile. Ms. Golten facilitated meetings among all concerned parties and their legal counsel. The centerpiece of the final agreement was the company's commitment to purchasing the only remaining open land in the area to be used as a community park. In addition, the community group agreed to work with the chemical company to help the industry as a whole deal with environmental justice issues in the future.

Mining Mediation (parties remain confidential) (1997). Successfully mediated an eleven-year dispute between a large industry and a local community group regarding a silver and copper mine in a Western state. The mine had been closed for several years leaving behind a 400-acre tailings pond. The community group believed that both surface and ground water were being polluted from the tailings and filed suit to force the company to obtain appropriate permits and initiate remediation. The community's concerns were intensified by the company's intent to open another large mine nearby. The company believed that all appropriate action had been taken and that no need for additional remediation was indicated by the scientific data they had at the time. Resolution included protocol for community involvement in the development of the new project as well as the creation of a fund for joint monitoring and management of the closed mine.

Rocky Flats Citizens' Advisory Board (CAB) (1997). Facilitated a public Citizens' Advisory Board meeting at which the current and former directors of security for Rocky Flats (former nuclear weapons production site near Denver, Colorado) discussed their widely disparate views of the security of plutonium on the site with members of the Advisory Board.

EPA Regional Superfund Ombudsmen facilitation and training (1997). Designed and conducted a two-day conflict resolution training, followed by a two-day planning meeting, for the ombudsmen responsible for handling complaints and questions from the public on any aspects of Superfund hazardous-waste cleanup sites. Since the ombudsman program was relatively new, it was important for the team to work together to review and clearly define their roles. Ms. Golten provided training in skills relevant to this work and in-depth exposure to conflict management concepts. The planning meeting produced consensus on the core functions of the ombudsman role, the information participants would use in measuring their success, and the approach they should take to coordinating their work with EPA headquarters personnel-despite initially divergent views on these matters. The ombudsmen also agreed on language for proposed legislation that would take their positions from experimental to permanent status.

U.S. Environmental Protection Agency, Training and Consultation for ADR Specialists (1996-1997). Designed and co-trained two special programs for ADR specialists and Administrative Law Judges from all regional offices of the U.S. EPA. The first program, in 1996, provided participants a five-day training in environmental dispute resolution and mediation skills. In 1997, Ms. Golten co-conducted a three-day advanced training and consultation to assist ADR Specialists and Administrative Law Judges in matching the appropriate dispute resolution processes to Superfund and other enforcement cases. The program also provided clinical consultation for cases in which participants were currently involved.

State of Pennsylvania, Department of Environmental Resources, Special Protection Waters Regulatory Negotiation (1995-1996). Convened and facilitated the State's first regulatory negotiation. The controversial mission of the stakeholder group was to draft revisions to the State's water protection act. Participants included the U.S. EPA, other Federal, State and interstate compact agencies; steel, iron, coal, oil and gas industries; farming and other commercial interests; national, State and local environmental groups; "good government" organizations (such as the League of Women Voters); and various citizens' groups.

Grand Canyon Visibility Transport Commission (1994-1996). Co-facilitated the Public Advisory Committee which was charged with developing consensus recommendations regarding emissions management options for reducing regional haze over the Canyon under the Clean Air Act for the Southwestern United States. The Advisory Council included eighty people representing industry, environmental groups, tribal groups, federal agencies (EPA, BLM, U.S. Fish & Wildlife Service, Forest Service, National Park Service), academics and scientists, and other citizens. Ms. Golten also facilitated key meetings of the highly technical Alternatives Assessment Committee. Finally, she helped design a series of public meetings, trained facilitators from the Advisory Committee to run those meetings, and co-facilitated several public meetings.

Rocky Flats Nuclear Weapons Facility, Future Site Use Working Group (1993-1995). Led a team that convened and facilitated a public planning process for the Working Group which was charged with making recommendations to the U.S. Department of Energy regarding future use of the site. The U.S. EPA, the Colorado Department of Public Health and the Environment, the U.S. Department of Energy, environmental groups, small and large landowners, and development interests worked together for over a year to analyze and make recommendations regarding long-term future site use options. After a long, technically complex and often contentious negotiation, the entire group signed a document making a variety of recommendations to the U.S. Department of Energy.

State of Pennsylvania Department of Environmental Resources, Environmental Conflict Management Initiatives (1994). Facilitated a strategic planning retreat for the Department's Bureau of Air Quality, which resulted in a plan for proactive initiatives regarding Federal and State air quality regulation. Ms. Golten also assisted with systems design initiatives, including designing more collaborative and efficient permitting processes.

Summit County Symposium on Growth (1994). Assisted in the planning and convening of a county dialogue on the growth management policy for the county. Facilitated (and trained 15 small group facilitators to assist) a group of 300 people to give feedback to county officials on public interests regarding growth.

The Biologist's Role in Facilitating Natural Resource Conflict Resolution, Baton Rouge, Louisiana (sponsored by the U.S. Fish & Wildlife Service, Louisiana Department of Wildlife and Fisheries, and LSU) (1993). Assisted in the design of a two-day symposium to analyze conflicts faced by both users and protectors of natural resources. The program was divided between wildlife and fisheries issues. It culminated with a "live mediation" between commercial and recreational fishermen on the issues of gill netting. The two protagonists presented their positions and interests while Ms. Golten demonstrated mediation principles, as a means of clarifying issues and assisting disputants to reach a more collaborative, less confrontational approach to the conflict.

Douglas County, Colorado, Minerals Extraction Planning Task Force. Facilitated a consensus decision-making process and public policy discussions for the Task Force which was charged with making recommendations on policies to govern the permitting of minerals extraction. As mediator on this project, Ms. Golten helped the Task Force to consider the wide range of diverse viewpoints, including those of the development community, the environmental community, the political leadership, homeowners, and the mining industry. The Task Force reached consensus on a plan that allowed for the extraction of commercially recoverable mineral resources in a manner that would protect public health and safety, adequately mitigate adverse impacts and degradation of the environment, and minimize land use conflicts.

U.S. Bureau of Land Management. Negotiated Rulemaking for the Collection of Fossils on Public Lands. Served as the lead mediator for interagency preparatory negotiations among the National Park Service, the U.S. Geological Survey, the U.S. Forest Service, and the Bureau of Land Management. Ms. Golten facilitated the subsequent negotiated rulemaking process for the Bureau of Reclamation regarding the collection of fossils on public lands. Participants included representatives of the agencies, major concerned scientific organizations, commercial collectors, museums, state geologists, and amateur collectors. Agreement was reached on most issues and procedures designed to deal with the remaining items.

Collegiate Range Project, Colorado. Assisted with the design and development of a process for public input regarding the City of Aurora's plan to build a major transmountain water diversion project in central Colorado. The cities of Aurora, Gunnison, and Crested Butte, county commissioners, county planning staff, environmental organizations, and citizens' groups participated in planning a means for beginning a cooperative data exchange and problem-solving process.

EXPERIENCE IN ORGANIZATIONS

UNESCO Human Resources Management, conflict management training (2005). Ms. Golten participated in the design and delivery of a conflict resolution training and consultation program for management staff of the Human Resource Department at UNESCO’s headquarters in Paris.

Native Network/US Institute for Environmental Conflict Resolution training and consultation (August 2005). Ms. Golten worked with the Institute as lead facilitator of a special three-day workshop designed to enhance the skills and expertise of individuals who manage and address environmental, natural and cultural resource issues in Native communities. The workshop was held on the San Carlos reservation in Arizona.

The workshop was designed for third-party collaborative dispute resolution practitioners and for individuals who sponsor, initiate and use collaborative dispute resolution processes and techniques as a part of their work with Native communities. The dialogue among members of the various tribes and the non-tribal people there to learn more about cultural conflicts was a significant experience for all in attendance.

International Labor Organizations, Geneva (2005). In conjunction with staff of the ILO's Office of the Ombudsperson, CDR Partners Bernie Mayer and Mary Margaret Golten designed, developed materials for and delivered two three-day training programs for facilitators and managers at the headquarters office of the ILO. The purpose of the trainings was to prepare managers and facilitators at the ILO to handle conflicts and negotiations in a constructive and creative manner. The focus of this program was on how to address the concerns of all the people involved in a discussion, how to be an effective listener, problem solver, and when necessary, advocate. Issues of ethnicity, culture, gender, and class and how they impact conflict and its resolution were also addressed throughout the program. In addition, CDR provided an initial training for trainers for staff from the Office of the Ombudsperson to help them prepare for their role in this training and to prepare for future programs. Following up on this program CDR provided ongoing case consultation to the Office of the Ombudsperson.

Department of Interior/CORE (COnflict REsolution) Program (1999 to present). Conducted two initial three-day workplace mediation orientations for Federal Agency personnel (in Washington, DC and Boulder, Colorado), three five-day workplace mediation trainings (in DC, Boulder and Denver), and follow up two-day advanced training (in Boulder) for this innovative DOI program. Continue to consult with the CORE leadership as the program is fine-tuned and expanded throughout all DOI bureaus.

Major Financial Services Corporation (confidential) (2001). Provided individual executive coaching (including negotiation and conflict management consultation) to a senior executive in a large financial services firm.

Team Issues for a City Department (1999). Worked with a municipal department on team issues. Individual problems within the team as well as outside pressure from other parts of the city government had combined to seriously undermine the team's performance. The need to constantly deal with various emergencies had prevented them from building an internal foundation. Ms. Golten worked with them to separate the structural constraints from the relationship issues; she also assisted them in seeing their own and one another's unique styles as a source of strength rather than as impediments to smooth, efficient team functioning.

United Airlines PSP Training (1999). Ms. Golten worked with colleagues (Whittenberg, Shaw and Ross) and UAL on a groundbreaking program designed to reach all nonunion employees of the company. As part of a new dispute management system called the "People Solutions Program," Ms. Golten co-designed training for internal conflict resolvers (or "facilitators") and coaches (or "guides"). This pilot program, conducted both in San Francisco and in the Chicago World Headquarters, was followed by CDR briefings for Management, to assure a smooth, effective implementation of the new process. As a follow up to the training, Ms. Golten is working with UAL Labor Relations staff and internal facilitators to mediate key workplace disputes in various parts of the organization, as this new program gets underway.

United Airlines (1999). Conducted one-day team building workshop for United Airlines "International Accounting Project."

U.S. Dept of Energy, Employee Concerns Program (1999). CDR designed and conducted a program for DOE ADR liaisons and Office of Chief Counsel members to discuss the Department's response to whistle blowers. This program was designed to encourage the creative use of collaborative problem solving in an effort to provide early resolution of issues in which both employees and the Department might otherwise resort directly to litigation.

United Airlines Team Leader Training (1998-99). In 1998, Ms. Golten worked with United Airlines (UAL) to design a program specifically for Team Leaders, as a part of an overall three- to five-week training program. The longer program was for those who were new Team Leaders, the shorter for incumbents. In each case, the CDR section on conflict management provides a foundation for this ongoing management training program which has been conducted repeatedly in several Regional offices of UAL.

Federal Reserve Leadership Dynamics, Training-for-Trainers (1998-1999). Conducted several training programs for current Federal Reserve trainers and new trainees to prepare Federal instructors to teach Leadership Dynamics. Also focused on best practices for presenting course material.

Peel Board of Education, Toronto, Ontario (1997-1998). Provided a number of services to the management, Principals and Vice Principals of this large multiracial, multiethnic school district. First a pilot program in negotiation and conflict resolution was conducted. An Internal Design Team was then created to review the overall needs of the District, which was especially stressed during this period by a major teachers' strike. The results of this analysis include an intense two-day negotiation and communications skills program being provided for the entire 350-person professional staff. The CDR team then trained Peel staff to act as trainers, building the internal capacity of the Board. Finally, the new trainers will work with CDR staff on the delivery of the two-day program.

Partnership dispute (1998) (parties remain confidential). Mediated a partnership dispute involving a sexual harassment issue. Although the facts of the situation were not disputed and the parties had attempted to deal with the situation any number of times, relationships had deteriorated to the point that the future of the firm was in jeopardy. Through mediation the sexual harassment issue was addressed first. When it was resolved to the satisfaction of the person who had been harassed, the parties were able to successfully address future working relationships within the firm.

University of Texas Law School, Austin, Center for Public Policy Dispute Resolution (1998). Conducted training for Fellows of the Center involving negotiating complex disputes.

Rocky Flats Citizen's Advisory Board (CAB) (1997). Facilitated a public CAB meeting at which the current and former directors of security for Rocky Flats (former nuclear weapons production site near Denver, Colorado) discussed their widely disparate views of the security of plutonium on the site with members of the CAB.

Federal Agency Staff Mediation (parties remain confidential) (1997). Mediated a major dispute between the Director and the Deputy Director of large Federal Agency which was not only disrupting operations but threatened several positions at the top of the agency. Two months of mediation provided an opportunity for staff to clarify mutual expectations, discuss disagreements, and design a process to address current and future problems.

Focus Group on Medical Malpractice Mediation (1997). Facilitated one of three focus groups held nationally with stakeholders in this process (health care providers, insurance carriers, attorneys, health care advocates). The meeting, funded by a leading foundation concerned with health care issues, was held to examine the potential and support for a model statewide malpractice mediation program.

Jubilee Enterprises of Greater Washington (1997). Training program in negotiation, facilitation, and communication for site managers for community managers and other staff.

Disability Working Group (1996-1997). Facilitated a series of meetings between HMOs, advocacy organizations, and State Personnel who met to design a model service delivery contract which would ensure the provision of accessible, affordable, in-home medical services for adults and children with severe disabilities. After resolving a host of emotionally charged, complex issues, the working group succeeded in drafting approximately 60 recommendations which served as the basis for the current contractual agreements between the State and HMOs providing Medicaid services.

University of Texas Law School, Austin, Center for Public Policy Dispute Resolution (1994-1997). Conducted training in multiparty negotiation of public disputes for attorneys, government officials, environmental activists, technical experts, and corporate managers.

Saskatoon Correctional Centre, Saskatchewan, Canada (1995). After a particularly contentious strike which created intense feelings of animosity between labor and management, Ms. Golten worked for six months with all parties to this dispute. A Dispute System Design committee was formed and provided oversight for negotiation skills training, two-party and multiparty mediation processes, and the creation of a new dispute resolution system. Two-day training programs on collaborative negotiation skills were conducted for the entire staff; several individual mediation sessions were held to rebuild deeply troubled, highly conflicted relationships; and a number of grievances were mediated between labor and management teams.

Public Utility Company (parties remain confidential) (1995). After consultation with the management team, a training and consultation program was designed and delivered, to assist the team in upcoming contract negotiations. The program included communications skills theory and practice, as well as practice in collaborative problem-solving skills.

Saskatchewan Public Service Commission, Canada (1994). Provided joint consultation and training for both labor (Saskatchewan Government Employees' Union) and management (Saskatchewan Public Service Commission) negotiation teams, to design and implement a new cooperative collective bargaining and contract administration system that involved multiple levels of stakeholders. The process has been used to successfully bargain and administer multiple contracts prior to their provincial contract negotiations.

National Public Foundation (parties remain confidential) (1994). Mediated a gender discrimination dispute within the Board of Directors of a national public foundation. Difficult issues of gender stereotyping and sexual orientation discrimination were impeding the work of this very important and influential group. Ms. Golten assisted the group to discuss perceptions and expectations, re-building relationships and paving the way for clear, tangible resolution which would allow them to move forward.

Large state university (parties remain confidential) (1994). Mediated a sexual discrimination dispute within the department of a large state university. A student felt that a professor had repeatedly acted inappropriately, although the professor had diametrically divergent perceptions of the incidents. Students throughout the department had become involved, and the head of the department asked that mediation take place.

Medical clinic (parties remain confidential) (1994). Mediated an Americans with Disabilities Act (ADA) dispute within a medical clinic, involving clinical director, medical staff, a patient with hearing loss and the patient's family. Case had been filed with Department of Justice. Resolution involved patient and family as well as future operation of the clinic in relation to patients with hearing loss.

National Professional Organization (parties remain confidential) (1993). Consulted with the collective bargaining and planning committees of a national professional healthcare organization and their state affiliates regarding strategies for setting national and regional priorities. Prior work (over several years) with this organization included facilitation of a three-day planning meeting to address reorganization needs and facilitation of labor counsel strategic planning meetings as well as interpersonal conflict.

Regional office, Federal Government (parties remain confidential) (1993). Mediated an interpersonal conflict within a team of environmental protection leaders in Regional office of a Federal agency.

Municipal Conflict (1992-1993). Mediated ongoing interpersonal disputes between and among members of the City Attorney's office and City Planning Department in a mid-sized city. Although interpersonal issues were cited for lack of communication, values differences relating to approaches to development were the primary source of interdepartmental major conflicts.

Large Public High School (parties remain confidential) (1992). The Board of Education contracted with CDR Associates to carry out a situation assessment in a large public high school. The principal of the school had become the focal point for faculty dissatisfaction. CDR prepared an analysis, based on interviews with administration and staff, to assist the Board in taking necessary action.

City and county government (parties remain confidential) (1992). Mediated a dispute between management and staff of a department jointly managed between City and County government. Although relationships and communication were cited as the primary cause of long-term disputes in this small rural community, structural problems in the management of the department were the principal issues in this mediation.

State School District (parties remain confidential) (1991-1992). Mediation and team building between and within labor and management teams, following a difficult and divisive strike. Ms. Golten worked with labor and management teams separately, providing team building and conflict management consultation. This was followed by joint meetings, to present collaborative negotiation approaches to the collective bargaining process and to assist the two groups in developing new approaches to dealing with one another.

Major Public Utility and Tribal Government (parties remain confidential) (1991-1992). Long-term mediation of contract disputes and employment conflicts between a major public utility and a large tribal government. The issues included recruitment, supervision and promotion of tribal members in the industrial facility; cultural perceptions and differences within the plant and nearby communities; relationship and communication between leadership of the utility and tribe; and long-term contractual agreements between the two.

City of Boulder Planning Department (1986-1990). Consulted each year on the design of a series of workshops that provided a forum for public input on revisions to the City's Comprehensive Plan. Also trained the small group facilitators for the workshops and facilitated community input on the Comprehensive Plan.

City of Boulder and University of Colorado Environmental Design School. Designed a process and facilitated planning discussions regarding criteria for design and site selection for new and relocated manufactured housing developments. Discussions included city officials, residents, developers, designers, and the financial community.

Land Use Planning Dialogue, Strategic Planning Task Force, Douglas County, Colorado. Facilitated negotiations among public officials, planners, developers, and interested citizens regarding modifications to the County Master Plan and the establishment of a county-wide development policy. Discussions focused on options and issues related to a plan for infrastructure development for the County, including off-site regulations, mechanisms for infrastructure financing, and preservation of open space/open lands.

Denver and Boulder Departments of Social Services, Departments of Child Protection. Co-designed and administered a national pilot project, funded through the Department of Health and Human Services as well as the National Institute of Dispute Resolution, to address conflicts in the area of child abuse and neglect. This project involved analyzing the Child Protection systems in both counties, conducting pilot mediations to explore the use of mediation in the system, convening and facilitating a Process Advisory Committee to oversee the project, seeing that mediators were trained to understand child protection issues, providing mediators to work with parents, advocates, social workers, therapists as well as Juvenile Court personnel in approximately 200 child protection cases, and then conducting research to assess the effectiveness of the process.

National Trust for Historic Preservation, Downtown Economic Development, Olympia, Washington. Designed and facilitated a public policy formulation process that involved the City Manager, City Council, Chamber of Commerce, local development agencies, citizens, merchants, and the State of Washington, in developing a set of goals, objectives and strategies that would revitalize the downtown while preserving historic structures.

DESIGNING DISPUTE RESOLUTION SYSTEMS AND CONSULTATION

United Airlines PSP Training (1999). Ms. Golten also worked with colleagues (Whittenberg, Shaw and Ross) and UAL on a groundbreaking program designed to reach all nonunion employees of the company. As part of a new dispute management system called the "People Solutions Program," Ms. Golten co-designed training for internal conflict resolvers (or "facilitators") and coaches (or "guides"). This pilot program, conducted both in San Francisco and in the Chicago World Headquarters, was followed by CDR briefings for Management, to assure a smooth, effective implementation of the new process. As a follow up to the training, Ms. Golten is working with UAL Labor Relations staff and internal facilitators to mediate key workplace disputes in various parts of the organization, as this new program gets underway.

Federal Reserve Board of Governors, Leadership Training for Bank Examiners and Federal Reserve Board Leadership (1996-1998). Following the successful Management Skills program, the Federal Reserve asked CDR to design an advanced, follow-up course to assist leaders in dealing with change within the System. A four-day pilot course was developed in consultation with the same internal design team with whom Ms. Golten had worked previously, co-trainers within the Federal Reserve System were trained, and approximately eight programs per year are now conducted jointly with CDR and Federal Reserve trainers.

U.S. Army Corps of Engineers, Equal Employment Opportunity (EEO) Program (1993-1997). Designed and implemented a dispute resolution system that is currently being used by the Corps on a world-wide basis to address employee charges of discrimination. CDR Associates has trained internal mediators (largely human relations officers) to provide intermediary services for this system. Ms. Golten has participated in training of these mediators and has also consulted with the agency on the integration of EEO mediation into the system throughout the country.

Federal Reserve Board of Governors, Management Skills Training for Bank Examiners (1992-1996). Ms. Golten was asked to research the needs of Federal Reserve System Bank Examiners, and then to design and implement negotiation skills training for the Examiners. Ms. Golten worked with an internal design team from the Federal Reserve System on this assignment. The resulting five-day program addresses negotiation and cooperative problem solving within Federal Reserve examining teams and between teams and the regulated banking community. After the program was firmly established in the Federal Reserve system, CDR staff trained internal trainers, and then worked with them to fully transfer this program to internal teams of trainers. It remains one of the most successful programs the Federal Reserve System offers.

Saskatoon Correctional Centre, Saskatchewan, Canada (1995). After a particularly contentious strike which created intense feelings of animosity between labor and management, Ms. Golten worked for six months with all parties to this dispute. A Dispute System Design committee was formed and provided oversight for negotiation skills training, two party and multiparty mediation processes, and the creation of a new dispute resolution system. Two day training programs on collaborative negotiation skills were conducted for the entire staff; several individual mediation sessions were held to rebuild deeply troubled, highly conflicted relationships; and a number of grievances were mediated between labor and management teams.

Saskatchewan Public Service Commission and Saskatchewan Government Employees Union, Canada (1994). Provided joint consultation and training for both labor and management (Saskatchewan Public Service Commission) negotiation teams, to design and implement a new cooperative collective bargaining and contract administration system that involved multiple levels of stakeholders. The process has been used to successfully bargain and administer multiple contracts prior to their provincial contract negotiations.

Agriculture Canada, Farm Debt Review Board Saskatoon, Saskatchewan, Canada (1993). Worked as consultant and trainer for this Federal agency, which is responsible for the management and regulation of Canadian agriculture. Involved the design and implementation of an effective panel debtor/creditor mediation program. Conducted four forty-hour seminars for 160 individuals who are providing mediation services in all Canadian provinces. In 1993, CDR conducted a two-day Advanced Mediation and Dispute Systems Design Program for Board Chairs and technical financial experts, to explore how the service delivery of the program could be enhanced.

State of California, Department of Mental Health (1991-1993). Ms. Golten worked with Department of Prevention, California Department of Mental Health on a multiyear contract to integrate conflict management skills into the State mental health system. The project involved establishment of a Statewide Advisory Committee, selection of three Pilot counties, and then establishment of Advisory Committees in each Pilot site. The committees were made up of representative stakeholders, including State and local agency providers, advocacy groups, mental health clients and their families. Together with those committees, Ms. Golten developed and delivered both conflict management skills programs (two days) and several mediation programs (five days), in an attempt to focus the entire system on less adversarial, more collaborative decision-making processes.

City of Boulder (1988-1990). Co-designed a system and trained a panel of city-sponsored mediators to work with public agencies, the university, and private citizens in resolving community issues. Also assisted in the design of program administration. Ms. Golten also served on the Advisory Board of Boulder Community Mediation Service. (Trained mediators and assisted in designing similar municipal programs in Anchorage, Alaska, Dallas, Texas, and abroad).

Federal Reserve Board of Governors, Community Reinvestment Act. Assisted the Federal Reserve System in researching, designing, and implementing a new facilitation/mediation system to resolve disputes over the implementation of the Federal Community Reinvestment Act, and then trained Community Affairs Officers from throughout the country in the delivery of mediation services. This represented a new approach for handling banking regulatory activities.

Denver and Boulder Departments of Social Services, Departments of Child Protection. Co-designed and administered a national pilot project, funded through the Department of Health and Human Services as well as the National Institute of Dispute Resolution, to address conflicts in the area of child abuse and neglect. This project involved analyzing the Child Protection systems in both counties, conducting pilot mediations to explore the use of mediation in the system, convening and facilitating a Process Advisory Committee to oversee the project, seeing that mediators were trained to understand child protection issues, providing mediators to work with parents/advocates/social workers/therapists as well as Juvenile Court personnel in approximately 200 child protection cases, and then conducting research to assess the effectiveness of the process.

State of Colorado Personnel Board and Department of Personnel. Worked with the Lieutenant Governor's Office, State Personnel Board, and the State Personnel Department to design and implement a dispute management system for the resolution of personnel grievances throughout Colorado. The work involved the design of the internal mediation system and training of 120 internal mediators to implement the new process, as well as ongoing consultation to assure that the system was working efficiently and effectively for both management and employees.

U.S. Bureau of Reclamation. Was asked to consult with the agency and then to design and implement a mediation system to resolve Equal Employment Opportunity (EEO) complaints and personnel grievances. At this point, both five-day mediation training programs and advanced training and consultation have been offered for both human resource officers and collateral duty officers from every office of the Bureau, nationwide. Ms. Golten has acted as an advisor and consultant as well as trainer in this program.

DESIGNING AND CONDUCTING TRAINING PROGRAMS
UNESCO Human Resources Management, conflict management training (2005). Ms. Golten participated in the design and delivery of a conflict resolution training and consultation program for management staff of the Human Resource Department at UNESCO’s headquarters in Paris.

Native Network/US Institute for Environmental Conflict Resolution training and consultation (August 2005). Ms. Golten worked with the Institute as lead facilitator of a special three-day workshop designed to enhance the skills and expertise of individuals who manage and address environmental, natural and cultural resource issues in Native communities. The workshop was held on the San Carlos reservation in Arizona.

Department of Interior/CORE (COnflict REsolution) Program (1999 to present). Cducted two initial three-day workplace mediation orientations for Federal Agency personnel (in Washington, DC and Boulder, Colorado), three five-day workplace mediation trainings (in DC, Boulder and Denver), and follow up two-day advanced training (in Boulder) for this innovative DOI program. Continue to consult with the CORE leadership as the program is fine-tuned and expanded throughout all DOI bureaus.

CDR Associates' Boulder-Based Public Training Programs (1978-Present). Regularly serves as a trainer for CDR Associates' internationally-recognized training programs offered in Boulder, Colorado, on negotiation, interpersonal mediation, environmental mediation, public policy mediation, and organizational conflict resolution, including "Mediating Environmental and Public Policy Disputes" and "The Mediation Process."

United Airlines (1999). Conducted one-day team building workshop for United Airlines "International Accounting Project."

US Environmental Protection Agency, Region 6, Training for Superfund Site Teams (2000). Ms. Golten designed and delivered this program to introduce remedial project managers, public involvement specialists, and attorneys to fundamental concepts of conflict management. Topics covered included conflict analysis, negotiation, communication skills, making choices among conflict resolution procedures, uses of third party neutrals, and convening. A major emphasis of the course was on the appropriate roles for EPA staff and applications of the skills to their jobs.

Belize Forestry Department (1998). Conducted a five-day seminar on Environmental Conflict Management for governmental agencies working to manage and protect ecologically sensitive areas in Central America. The seminar was secured by PROARCA, an international environmental development project supported by the U.S. Agency for International Development. The initiative in Belize is part of a multi-country project to preserve bio-diversity, protect ecologically sensitive species and habitat, and enhance an eco-corridor in the region.

Federal Reserve Leadership Dynamics, Training-for-Trainers (1998-99). Conducted several training programs for current Federal Reserve trainers and new trainees to prepare Federal instructors to teach Leadership Dynamics. Also focused on best practices for presenting course material.

University of Texas Law School, Austin, Center for Public Policy Dispute Resolution (1998). Conducted training for Fellows of the Center involving negotiating complex disputes.

Wilgespruit Fellowship Centre, Mpumalanga, South Africa (1998). Worked with a multiracial, cross-cultural training team to design and conduct a pilot program on public participation. This USAID funded pilot was designed to work with leaders in rural areas-traditional leaders, elected councilors, and community organizations-to help them include the public in decisions regarding development (electrification, provision of water, roads, housing). In addition to the design of this program on public input, Ms. Golten coached the South African training team who will be responsible for presenting future programs in other provinces.

Federal Reserve Board of Governors, Leadership Training for Bank Examiners and Federal Reserve Board Leadership (1996-1998). Following the successful Management Skills program, the Federal Reserve asked Ms. Golten to design an advanced, follow-up course to assist leaders in dealing with change within the System. A four-day pilot course was developed in consultation with the same internal design team with whom CDR had worked previously, co-trainers within the Federal Reserve System were trained, and approximately eight programs per year are now conducted jointly with CDR and Federal Reserve trainers.

U.S. Fish & Wildlife Service (1996-1998). Designed and delivered a series of three-day training programs on Complex Environmental Negotiations for staff of the Fish & Wildlife Service. The program focused on multiparty, environmental conflicts over threatened and endangered species, resource protection, public access to protected areas, and other policy questions.

Jubilee Enterprises of Greater Washington (1997). Training program in negotiation, facilitation, and communication for site managers for community managers and other staff.

Ontario Insurance Commission, Advanced Mediation Training North York, Ontario (1997). Presented a workshop on advanced mediation Mediator Challenges for experienced mediators and arbitrators who work with conflicts between insurance companies and insured persons in the Province.

LEAD (Leadership for Environment and Development) International, Harare, Zimbabwe (1997). Provided consultation and training in facilitation and team building for LEAD country leaders at their fourth international session. Country leaders were responsible for assisting the "fellows" in their in-country and international work-and Ms. Golten was responsible for working with country leaders to build their skills in working with their groups on complex environmental issues.

Centre for Conflict Resolution, Cape Town, South Africa (1997). Worked with South African colleagues to design and conduct a course for senior Southern African governmental leaders and diplomats-The Interstate Conflict Resolution Training Program.

CDR/Metaplan Seminar, Cape Town, South Africa (1997). Co-developed and taught a five-day program in Environmental Conflict Management with a South African colleague from Metaplan, a private environmental conflict handling organization. Participants were consultants, public officials, environmentalists, and developers from across the country who were interested in learning collaborative problem-solving skills and exploring the value of mediation in resolving environmental conflicts.

U.S. Environmental Protection Agency, Training and Consultation for ADR Specialists (1996-1997). Designed and co-trained two special programs for ADR specialists and Administrative Law Judges from all regional offices of the U.S. EPA. The first program, in 1996, provided participants a five-day training in environmental dispute resolution and mediations skills. In 1997, Ms. Golten co-conducted a three-day advanced training and consultation to assist ADR Specialists and Administrative Law Judges in matching the appropriate dispute resolution processes to Superfund and other enforcement cases. The program also provided clinical consultation for cases in which participants were currently involved.

University of Texas Law School, Austin, Center for Public Policy Dispute Resolution (1994-97). Conducted training in multiparty negotiation of public disputes for attorneys, government officials, environmental activists, technical experts, and corporate managers.

LEAD (Leadership for Environment and Development) International, Okinawa (1996). Conducted a training program on negotiation and mediation of environmental disputes for 150 environmental (both public and private sector) leaders from fifteen third world countries who were participating in this third international program funded by the Rockefeller Foundation. The theme for this program was "urbanization, mega-cities and the environment" and dealt particularly with the tensions between urban and rural areas.

EPA Region VIII, Environmental and Public Policy Mediation Training (1996). Designed and conducted a 40-hour training in Environmental and Public Policy Mediation for Region VIII staff.

Public Utility Company (parties remain confidential) (1995). After consultation with management team, training and consultation program was designed and delivered, to assist the team in upcoming contract negotiations. The program included communications skills theory and practice, as well as practice in collaborative problem-solving skills.

Saskatchewan Public Service Commission and Saskatchewan Government Employees Union, Canada (1994). Provided joint consultation and training for both labor (Saskatchewan Government Employees' Union) and management (Saskatchewan Public Service Commission) negotiation teams, to design and implement a new cooperative collective bargaining and contract administration system that involved multiple levels of stakeholders. The process has been used to successfully bargain and administer multiple contracts prior to their provincial contract negotiations.

United Nations Institute for Training and Development (UNITAR) Geneva, Switzerland (1993). Worked with a multinational group conducting training for UNITAR staff on complex multiparty dispute resolution. Also followed up on the Training-For-Trainers conducted earlier that year for UNITAR staff, and, finally, facilitated a UNITAR-sponsored dialogue on climate change.

Agriculture Canada, Farm Debt Review Board Saskatoon, Saskatchewan, Canada (1993). Since 1987, CDR Associates staff have worked as consultants and trainers for this Federal agency, which is responsible for the management and regulation of Canadian agriculture. Ms. Golten's work has involved the design and implementation of an effective panel debtor/creditor mediation program. Ms. Golten has conducted four forty-hour seminars for 160 individuals who are providing mediation services in all Canadian provinces. In 1993, CDR conducted a two-day Advanced Mediation and Dispute Systems Design Program for Board Chairs and technical financial experts, to explore how the service delivery of the program could be enhanced.

Queensland Law Society Brisbane (1992). Designed a week-long program specifically for solicitors and barristers in Queensland. The primary emphasis was on adding "alternative dispute resolution" (ADR) processes to the legal repertoire of the participants.

Mallesons, Stephens, Jaques (Law Firm), Dispute Management Systems Design Sydney (1992). Senior members of one of the largest law firms in New South Wales invited public officials, judges, and corporate clients to this one day advanced program conducted by Ms. Golten on environmental and public policy mediation.

Minter Ellisons (Law Firm) Sydney (1992). A one day program describing the phases involved in Designing Dispute Management Systems, was conducted for members of this Sydney law firm. The firm intended to apply this process in a wide variety of public and private sector, multiparty situations.

Queensland Attorney General's Office, Community Justice Program Brisbane (1992). A one day Advanced Mediation Workshop was held for mediators experienced in inter-racial, multicultural dispute resolution. Ms. Golten worked with the staff on special problems encountered in large, multiparty, community disputes and strategies to overcome specific barriers.

Centrecare Marriage and Family Services Perth, Western Australia (1992). Participants from across Australia attended this five day mediation training program. The joint focus of the seminar was Divorce Mediation and Parent/Child Mediation, in a wide variety of cultural and ethnic situations, including the Aboriginal communities of Australia.

Farm Debt Review Board Mediation Training Saskatoon, Canada (1992). Designed and delivered a training program for 80-farm financial counselors in the debtor/creditor mediation process. These trainees will be mediating debt restructuring cases in Saskatchewan, the Canadian province with sixty percent of the national farm debt.

Environmental Evaluation Unit/Centre for Intergroup Studies, University of Capetown, South Africa-Natural Resources Decision Making and Conflict Management Seminars (1989 and 1992). Designed and conducted two 32-hour seminars for municipal planners, professionals managing national and provincial parks, and community leaders. The courses focused on the uses of negotiation, facilitation, and mediation to resolve disputes over land use, environmental protection and natural resource development issues. A specific focus was the protection and management of wildlife on park land.

Arbitrators' Institute of New Zealand and the New Zealand Commercial Disputes Centre, Ltd. Auckland (1991). Conducted a 40-hour Mediation Process Seminar for 42 prospective mediators. Participants included members of the bar, arbitrators, human resource managers from major corporations, hospital administrators and organizational development consultants.

Also conducted a series of one-day introductory seminars sponsored by the Arbitrators' Institute and the Commercial Disputes Centre, Ltd. The program on Mediation in Industrial Relations was designed to enhance the use of mediation in the context of New Zealand's new industrial contracts act, as a means to resolve personnel, grievance and discrimination disputes.

A seminar on Dispute Management Systems in Business presented a comprehensive strategy and process for analyzing organizational system needs, and designing and implementing an appropriate dispute resolution program. The seminar focused on procedures to manage both internal organizational disputes and problems with external clients and customers.

A seminar on Planning and Environmental Mediation conducted in Wellington for governmental officials, representatives from the private sector, environmentalists and conflict management consultants focused on procedures to resolve a variety of types and levels of environmental disputes. The seminar explored the use of negotiation, mediation, facilitation, arbitration, mini-trials, and disputes panels to resolve site specific, regulatory and policy disputes.

Housing Corporation of New Zealand Tenancy Mediation Service (1991). Conducted an Advanced Mediation Seminar for in-house and private mediators employed by this national agency which provides and manages all public housing for New Zealand.

U.S. Army Corps of Engineers, Camp Zama (Tokyo), Japan (1990). Conducted a specifically tailored Executive Seminar on ADR for top military and civilian leadership. The seminar focused on resolution of disputes between and among governments of the U.S., Japan, and Korea; contractors performing services for the Army COE; and citizens of host countries and the U.S. government.

Lawyers Involved in Alternative Dispute Resolution (LEADR) Sydney, New South Wales (1990). Commercial disputes are on the increase in Australia and the legal community is seeking efficient and cost effective ways to manage these types of conflicts. LEADR, the leading Australian legal organization promoting the use of negotiated and mediated settlements of commercial disputes, contracted with CDR Associates to conduct a 40-hour seminar on Commercial Mediation for 45 lawyers from a significant number of the major Australian law firms. The course explored the mediation of insurance and construction claims, contract disputes, partnership dissolutions as well as resolution procedures for other types of commercial disputes.

Family Mediation Centre Parramatta, Sydney, New South Wales (1990). Conducted The Mediation Process, a 40-hour seminar on mediation as a means of resolving interpersonal, community, organizational and legal disputes. This introductory program was designed to prepare mediators from both the public and private sectors to practice as impartial third party conflict managers.

Recent Federal legislation is institutionalizing mediation as a primary procedure for resolving a variety of types of family disputes. As part of developing a dispute system to resolve financial, guardianship, custody, access and parenting issues, CDR Associates designed and implemented a 40-hour seminar on Divorce and Child Custody Mediation. While the program was based upon procedures which CDR has pioneered and implemented in other cultures and nations, the model as well as the case studies/simulations were "Australianized" to better meet the needs of seminar participants.

Presented a 32-hour seminar for governmental child care workers from across the country on Resolving Difficult Parent-Child Issues. Seminar topics included responding to cross-cultural issues involving parent/agency relations.

Conducted a one-day seminar for The Department of Family and Community Services, New South Wales, on Conflict Management and Child Welfare Dispute Resolution.

Office of the Official Guardian Toronto, Ontario (1990). Conducted a 24-hour seminar on Child Protection Mediation. This program was designed to report the results and resolution procedures developed as part of CDR's national pilot program on child protection mediation. This project was funded by the U. S. Health and Human Services Administration and the National Institute for Dispute Resolution.

Continuing Legal Education (CLE) Society of Saskatchewan Saskatoon, Saskatchewan (1987, 1990). Designed and conducted three 40-hour seminars on Effective Mediation for members of the Bar and other professionals in the province. The programs focused on the mediation of family, farm, commercial, and public multi-party disputes.

Family Mediation Canada (1987-90). CDR Partners and associates have made several presentations and conducted workshops on family-related mediation at meetings of this professional association.

Provincial Court Judges of Ontario Toronto, Ontario. Designed and conducted a 32-hour seminar on Mediation and Settlement Conference Procedures for Ontario provincial judges. Canadian-specific case studies were designed for this seminar.

Ontario Race Relations Directorate Toronto, Ontario. Designed and conducted a 32-hour seminar on Mediating Inter-Racial and Cross Cultural Disputes for the staff of the Ontario Race Relations Directorate, staff of the Mayor's Office in Toronto, the Police Departments of Toronto and Windsor, the Toronto Housing Authority, public and private school administrators, and university staff working on inter-racial issues. Over 40 participants from 18 different racial or ethnic backgrounds attended the program. Canadian-specific case studies were developed for this program.

Law Society of Upper Canada Toronto, Ontario. Conducted two 40-hour seminars on Child Custody and Divorce Mediation for members of the Bar.

Provincial and County Court Judges of Saskatchewan Saskatoon, Saskatchewan. Designed and conducted a seminar on Settlement Conference Procedures for Judges for participants from across the province.

Continuing Legal Education (CLE) Society of British Columbia Vancouver, British Columbia (1985-86). Designed and conducted six 40-hour seminars on Child Custody and Divorce Mediation for members of the British Columbia Bar. Approximately 180 people were trained over a two-year period. This seminar was the only CLE sponsored program in British Columbia that was required of family law practitioners who wanted to offer family mediation as a part of their services. Observers have noted that these programs have significantly changed how many family disputes are resolved in the province. Canadian-specific case studies were designed and written for this program.

State of Colorado Civil Right Commission/Colorado Bar Association. Co-designed one of the first mediation training programs for attorneys in the State of Colorado and trained a cadre of mediators to handle discrimination cases on a state-wide basis.

U S WEST Communications. Worked with U S WEST on a very successful multiyear program to design and implement a mid-level management training program. This program has become an integral part of the corporation's goal of developing more cooperative relationships among staff at all levels. Ms. Golten conducted training in the early stages of this program.

U.S. Bureau of Reclamation. Consulted, designed, and implemented a mediation system to resolve Equal Employment Opportunity (EEO) complaints and personnel grievances. At this point both five-day mediation training programs and advanced training and consultation have been offered for both human resource officers and collateral duty officers from every office of the Bureau, nationwide. Ms. Golten has acted as an advisor and consultant as well as trainer in this program.

INTERNATIONAL EXPERIENCE

International Labor Organizations, Geneva (2003). In conjunction with staff of the ILO's Office of the Ombudsperson, CDR Partners Bernie Mayer and Mary Margaret Golten designed, developed materials for and delivered two three-day training programs for facilitators and managers at the headquarters office of the ILO. The purpose of the trainings was to prepare managers and facilitators at the ILO to handle conflicts and negotiations in a constructive and creative manner. The focus of this program was on how to address the concerns of all the people involved in a discussion, how to be an effective listener, problem solver, and when necessary, advocate. Issues of ethnicity, culture, gender, and class and how they impact conflict and its resolution were also addressed throughout the program. In addition, CDR provided an initial training for trainers for staff from the Office of the Ombudsperson to help them prepare for their role in this training and to prepare for future programs. Following up on this program CDR provided ongoing case consultation to the Office of the Ombudsperson.

To download an Adobe Acrobat copy of the report click here.

The final report on this project can be found on the IFC website at http://www.ifc.org/ifcext/btc.nsf/Content/MultistakeholderForumMeetingsReport.

Proposed Bujagali (Uganda) Hydroelectric Project (2001). This proposed $500 million dam project of the AES Corporation (an international power company) on the Nile River in Uganda near Kampala would be funded partially by the International Finance Corporation. The World Bank would support Uganda to assist in making power from the project available within the county. The project is highly controversial because of potential environmental, social, and economic impacts. A recent World Commission on Dams Report establishes criteria that activists would like the World Bank to apply to the Bujagali Hydroelectric Project. In June 2000, following release of a draft environmental impact assessment by AES, Mary Margaret Golten of CDR (and Catherine Allen of MNG) convened and facilitated the first of three public input processes in Washington, D.C. for international NGOs and other interested parties. After the final EIA was released in April 2001 by IFC, Ms. Golten and Stella Sabiiti, Executive Director of the Center for Conflict Resolution in Kampala (CECORE), convened and facilitated a public input process in Jinja, Uganda, near Bujagali Falls, the site of the proposed project. Approximately 195 people attended the meeting, most of them local villagers having differing views about what should happen. The meeting was conducted in Luganda (one of many local languages) and English. IFC and World Bank staff also attended. On July 17 and 18, 2001 the third public process will be held in Washington, D.C., after which the IFC and World Bank staffs will make recommendations about support for the project to their boards of directors.

United Nations Economic Commission for Latin America and the Caribbean (UNECLAC) (1998). Worked with ECLAC staff in Trinidad and Tobago on team building issues within their group. This group is responsible for economic development in roughly thirty countries and, themselves, represent a multitude of races and nationalities. The project involved clarification of values, working with conflict that is based on cultural differences, and identification of disputes resulting from structural problems.

LEAD (Leadership for Environment and Development) International, Harare, Zimbabwe (1997). Provided consultation and training in facilitation and team building for LEAD country leaders at their fourth international session. Country leaders were responsible for assisting the "fellows" in their in-country and international work-and CDR was responsible for working with country leaders to build their skills in working with their groups on complex environmental issues.

Saskatoon Correctional Centre, Saskatchewan, Canada (1995). After a particularly contentious strike which created intense feelings of animosity between labor and management, worked for six months with all parties to this dispute. A Dispute System Design committee was formed and provided oversight for negotiation skills training, two-party and multiparty mediation processes, and the creation of a new dispute resolution system. Two-day training programs on collaborative negotiation skills were conducted for the entire staff; several individual mediation sessions were held to rebuild deeply troubled, highly conflicted relationships; and a number of grievances were mediated between labor and management teams.

Saskatchewan Public Service Commission and Saskatchewan Government Employees Union, Canada (1994). Provided joint consultation and training for labor (Saskatchewan Government Employees' Union) and management (Saskatchewan Public Service Commission) negotiation teams, to design and implement a new cooperative collective bargaining and contract administration system that involved multiple levels of stakeholders. The process has been used to successfully bargain and administer multiple contracts prior to their provincial contract negotiations.

Agriculture Canada, Farm Debt Review Board Saskatoon, Saskatchewan, Canada (1993). Since 1987, has worked as consultants and trainer for this Federal agency, which is responsible for the management and regulation of Canadian agriculture. Ms. Golten's work has involved the design and implementation of an effective panel debtor/creditor mediation program and has conducted four forty-hour seminars for 160 individuals who are providing mediation services in all Canadian provinces. In 1993, conducted a two-day Advanced Mediation and Dispute Systems Design Program for Board Chairs and technical financial experts, to explore how the service delivery of the program could be enhanced.

Centrecare Marriage and Family Services Perth, Western Australia (1992). Participants from across Australia attended this five-day mediation training program. The joint focus of the seminar was divorce mediation and parent/child mediation, in a wide variety of cultural and ethnic situations, including the Aboriginal communities of Australia.

Arbitrators' Institute of New Zealand and the New Zealand Commercial Disputes Centre, Ltd. Auckland (1991). Conducted a 40-hour mediation process seminar for 42 prospective mediators. Participants included members of the bar, arbitrators, human resource managers from major corporations, hospital administrators and organizational development consultants.

Also conducted a series of one-day introductory seminars sponsored by the Arbitrators' Institute and the Commercial Disputes Centre, Ltd. The program on Mediation in Industrial Relations was designed to enhance the use of mediation in the context of New Zealand's new industrial contracts act, as a means to resolve personnel, grievance and discrimination disputes.

A seminar on Dispute Management Systems in Business presented a comprehensive strategy and process for analyzing organizational system needs, and designing and implementing an appropriate dispute resolution program. The seminar focused on procedures to manage both internal organizational disputes and problems with external clients and customers.

A seminar on Planning and Environmental Mediation conducted in Wellington for governmental officials, representatives from the private sector, environmentalists and conflict management consultants focused on procedures to resolve a variety of types and levels of environmental disputes. The seminar explored the use of negotiation, mediation, facilitation, arbitration, mini-trials, and disputes panels to resolve site specific, regulatory and policy disputes.

Housing Corporation of New Zealand Tenancy Mediation Service (1991). Conducted an advanced mediation seminar for in-house and private mediators employed by this national agency which provides and manages all public housing for New Zealand.

Recent Federal legislation is institutionalizing mediation as a primary procedure for resolving a variety of types of family disputes. As part of developing a dispute system to resolve financial, guardianship, custody, access and parenting issues, Ms. Golten designed and implemented a 40-hour seminar on Divorce and Child Custody Mediation. While the program was based upon procedures which CDR has pioneered and implemented in other cultures and nations, the model as well as the case studies/simulations were "Australianized" to better meet the needs of seminar participants.

Conducted a one-day seminar for The Department of Family and Community Services, New South Wales, on Conflict Management and Child Welfare Dispute Resolution.

Family Mediation Canada (1987-90). Made several presentations and conducted workshops on family-related mediation at meetings of this professional association.

Provincial Court Judges of Ontario Toronto, Ontario (1989). Designed and conducted a 32-hour seminar on Mediation and Settlement Conference Procedures for Ontario provincial judges. Canadian-specific case studies were designed for this seminar.

Ontario Race Relations Directorate Toronto, Ontario (1988). Designed and conducted a 32-hour seminar on Mediating Inter-Racial and Cross Cultural Disputes for the staff of the Ontario Race Relations Directorate, staff of the Mayor's Office in Toronto, the Police Departments of Toronto and Windsor, the Toronto Housing Authority, public and private school administrators, and university staff working on inter-racial issues. Over 40 participants from 18 different racial or ethnic backgrounds attended the program. Canadian-specific case studies were developed for this program.

Provincial and County Court Judges of Saskatchewan Saskatoon, Saskatchewan (1987). Designed and conducted a seminar on Settlement Conference Procedures for Judges for participants from across the province.

Law Society of Upper Canada Toronto, Ontario (1987-88). Conducted two 40-hour seminars on Child Custody and Divorce Mediation for members of the Bar.

MEDIATION EXPERIENCE

Mary Margaret Golten is a skilled mediator, having mediated cases since 1978. She has mediated a wide variety of disputes with a diverse array of parties. Her mediation cases have included disputes between:

Employees and supervisors over performance standards and expectations for supervision
Landlords, tenants, neighbors and communities
People differing over issues of race, culture, gender, class, age and sexual preference
Boards and senior staff over roles, responsibilities, and strategies for the future
Members of work teams regarding differing approaches to work performance, communication needs, and product or service improvement
Divorcing spouses regarding issues of personal property, child custody, parenting, and financial support
Clerical staff groups regarding interpersonal conflict, workload coverage, and communication
Business partners regarding how to manage, create or dissolve a partnership
High level managers, such as vice presidents or department heads
Parent organizations and their subsidiaries, and headquarters and branch or field offices
Interdepartmental or inter-unit disputes within organizations
EEO complaints
Sexual harassment complaints
ADA complaints and/or negotiations regarding workplace accommodations
Labor and management regarding relationships and/or contract negotiations

Specific Experience in South Africa

Ms. Golten first visited South Africa in 1989 as a trainer in mediation and negotiation and as a consultant to those attempting to open the lines of communication between the UDF (United Democratic Front) and the IFP (Inkatha Freedom Party). The five weeks of training was conducted throughout the country for representatives of non-governmental organizations, universities, church groups, community and political action groups, trade unionists, environmentalists and selected government officials.

From 1990 to 1994, Ms. Golten's programs focused primarily on consultation and preparation for dispute resolution and negotiations provided under the National Peace Accord, as well as conflict management preparation for those involved in upcoming elections and work on the new constitution. She also conducted a dispute systems design program for NGOs working in the field of dispute resolution, which was followed up with a second "DSD" program a year later. Much of this work was designed and conducted in Partnership with the Durban-based African Centre for the Constructive Resolution of Disputes (ACCORD.)

In 1994 Ms. Golten worked with political party marshals in preparation for their pre-election work with marches, rallies, and other potentially explosive situations. She conducted Marshaling and Peacekeeping workshops (training, as well as training-for-trainers) in Johannesburg and Cape Town in early March. (These programs were organized by the Institute for Multiparty Democracy.) In Durban she conducted a program for the National Peacekeeping Force (NPKF), to look at conflicts internal to the newly-created "defense" force.

Following this training, Ms. Golten worked with ACCORD on a "Consultative Meeting" to prepare for the first African Conference on Peacemaking and Conflict Resolution (which she subsequently attended in Durban in March of 1995). This conference included leaders from twenty two African countries.

On April 1, 1994, at the conclusion of the all-Africa pre-conference meeting, Ms. Golten worked as a staff member of the IEC (Independent Electoral Commission), kwaZulu/Natal Regional Office, to staff their Analysis Division. In that capacity she was responsible for providing information to the head office of IEC on election activity (including acts of violence and intimidation, complaints of unfair election campaigning, readiness for the election, etc.).

After the election process was completed, Ms. Golten worked on the vote counting process, at the Expo Centre in Durban, the site of 28 individual counting stations. The ultimate determination of whether the election was "free and fair" was largely based on the outcome of vote counting at this center.

In 1995 Ms. Golten attended the First African Conference on Peacemaking and Conflict Resolution. She returned in 1997 and in 1998 conducting consultation and training programs for:

Southern African Leaders from 11 countries, focused on negotiation of inter-state disputes

Environmentalists in Cape Province-public and private sectors-to consider the use of mediation

Rural leaders in the northern Province of Mpumalanga-NGOs, elected councilors, tribal leaders-who are responsible for involving the public as they begin to develop infrastructure for rural communities (where the public interest has rarely been addressed)