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The Mediation Process, 3rd Edition Changes |
The Stages of the Mediation Process (Revised and expanded) - Each chapter has new refinements for each of the stages of the mediation process. (Chapters 3-14)
- Expanded case examples (New and expanded) - Additional case examples from multiple arenas of dispute resolution - family, community, commercial, legal, public, environmental, interethnic and international - make both theory and practical strategies live and make them more easily applied. (Chapters 3-14)
- Strategies for successful intercultural mediation (New) - Increasingly, mediation is being used around the world to successfully resolve intercultural disputes. Whether resolving an EEO complaint, settling an international commercial agreement, or reaching agreements in international conflicts, new strategies are needed to creatively respond to intercultural differences. The Third Edition contains new strategies for each phase of the mediation process to address these complex and often difficult dynamics. (Chapters 3-14)
- Mediator means of influence (Revised and expanded) - This section presents practical strategies to successfully influence parties and help them reach mutually acceptable agreements. (Pages 377-393)
- Psychological Closure and the Redefinition of Parties' Relationships (New) - Whether in a divorce, commercial disagreement, public dispute or an interethnic conflict, parties often need to redefine their relationships. This new section provides practical help on how to assist parties to make apologies, move toward forgiveness when appropriate, and promote psychological reconciliation. (Pages 332-347)
- Grand strategies for dealing with past, current and future conflicts (New) - The time for when conflicts have or will occur often influences strategies that will work. Explore how new strategies for dealing with temporal factors in conflicts can help promote agreements. (Pages 393-408)
- Effective strategies for handling disputes that involve conflicting values (New) - These difficult conflicts require specific strategies. This section of the book is one of the most concise descriptions of strategies to address conflicting values to date. (Pages 401-426)
- Strategies for Multiparty Mediation (A new chapter) - This chapter presents effective approaches for working with teams, team dynamics, spokespersons, multiple parties, and team constituents. (Pages 427-441)
- An extensive bibliography (New and expanded) - This section has been specifically designed to assist practitioners, scholars and students to identify additional materials on mediation - from the 1950s to 2003) - to address specific topics of interest and develop new strategies - (Pages 521-548)
- An extensive List of Professional Associations, Organizations, Journals and Training Resources - This section is provided to help link and network practitioners in North America and around the world. If you want to meet colleagues or make contacts abroad, this section will be a primary resource (Pages 483-520)
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What Reviewers have said about the Mediation Process |
A classic in the field. Clear, practical, sensible advice invaluable to novices and professionals alike. I recommend it highly! William Ury, co-author of Getting to Yes and the Third side. Recently updated, this continues to be the best book ever written about mediation. A sophisticated, through treatment of the subject. It is clearly written and contains a trove of useful examples. This new edition is a must for anyone seriously interested in the subject of dispute resolution. Margaret L. Shaw, Principal, ADR Associates, LLC. The latest version of Moore's classic book The Mediation Process includes a much more in-depth look at the evolution and cultural understandings of mediation. This text should be on the bookshelf of every trainer, teacher and practitioners in the field of mediation. John Paul Lederach, Professor of International Peacebuilding, Joan B. Crock Institute of International Peace Studies, University of Notre Dame. Chris Moore's book, The Mediation Process, has become the "classic must-read" text in the field for all constituent disciplines of mediation. This is the essential book for all mediation teachers, students and practitioners. Carrie Minkel- Meadow, Professor of Law and Director of the Georgetown-Hewlett Program in Conflict Resolution and Problem Solving, Georgetown University Law Center.
