CDR Associates Design of Dispute Resolution Systems

Design of Dispute Resolution Systems

CDR Associates consultants help companies, organizations, and agencies to enhance their procedures for resolving disputes: between employees, among organizational units, with customers or contractors, and with other organizations. We assist organizations to design new systems or to enhance existing systems in order to:

Produce procedures that are cost effective, efficient and widely accepted
Recognize the unique culture of specific organizations
Address the underlying causes of conflict in order to reduce the frequency of disputes along with other behaviors (absenteeism, and decreased productivity) that are caused by stress and low morale).

We typically work closely with an internal design team to:

Identify recurring disputes and diagnose the causes of such disputes
Assess the ability of existing systems to handle the disputes which arise
Explore the range of conflict management procedures (coaching, mediation, facilitated problem-solving meetings, counseling, dispute panels, etc.)
Select and design appropriate procedures that match the disputes to be managed
Develop a comprehensive implementation plan for the dispute management system (referral, intake, case management, funding, legal requirements, etc.)
Identify the skills needed to operate the new system and DELIVER training programs for personnel who will implement and administer IT
Gain acceptance of the new system among potential users and existing authorities
Maintain quality control and feedback to ensure organizational learning