Christopher W. Moore and Peter J. Woodrow, Handbook of Global and Multicultural Negotiation. San Francisco, Jossey-Bass, 2010.
The Handbook of Global and Multicultural Negotiation by Christopher Moore and Peter Woodrow, Partners of CDR Associates, is a comprehensive resource that offers a wealth of in-depth advice and proven strategies for conducting effective cross-cultural negotiations. Written for people who must negotiate agreements with individuals and groups from diverse cultural backgrounds—business people, diplomats, development specialists and others—the book is based on extensive research and direct experiences of Moore and Woodrow—two experts on international negotiation and conflict resolution who have worked in over 60 countries and with multiple indigenous cultures around the world.
Bernard S. Mayer, Staying with Conflict: A Strategic Approach to Ongoing Disputes. San Francisco, Jossey-Bass, 2009.
In this groundbreaking book, Bernard Mayer, a pioneer in the field of conflict resolution, offers a new paradigm for dealing with long-term disputes. Mayer explains that when dealing with enduring conflict, mediators and other conflict resolution specialists need to move past the idea of how quickly they can resolve the conflict. Instead, they should focus on how they can help people prepare to engage with an issue over time. Once their attention is directed away from a speedy resolution to a long-term approach, new avenues of intervention become apparent.
Christopher W. Moore, The Mediation Process: Practical Strategies for Resolving Conflict (3rd edition). San Francisco, Jossey-Bass, 2003.
Since it was first published in 1986, The Mediation Process has become a landmark resource for conflict resolution and mediation practitioners, trainers, students, and professionals in public, corporate, governmental legal, environmental, education and healthcare arenas. This thoroughly revised and expanded third edition has been updated to include coverage of the most contemporary issues in mediation practice and to provide updated bibliographical resources.
Bernard S. Mayer, Beyond Neutrality: Confronting the Crisis in Conflict Resolution. San Francisco, Jossey-Bass, 2004.
In this thought-provoking, passionately written book, Bernard Mayer dares practitioners to ask the hard questions about alternative dispute resolution. What’s wrong with conflict resolution? Why aren’t more individuals and organizations using conflict resolution when they have a problem? Why doesn’t the public know more about it? What are the limits of conflict resolution? When does conflict resolution work and when does it not? Offering a committed practitioner’s critique of the profession of mediation, arbitration, and alternative dispute resolution, Beyond Neutrality focuses on the current crisis in the field of conflict resolution and offers a pragmatic response.
Bernard S. Mayer, The Dynamics of Conflict Resolution, A Practitioner’s Guide. San Francisco Jossey Bass. 2000.
This empowering guide goes beyond observable techniques to offer a close look at the creative internal processes – both cognitive and psychological – that successful mediators and other conflict resolvers draw upon.
Conflict Resolution for Managers and Leaders: The CDR Associates Training Package, Trainer’s Manual. 2007
CDR Associates’ training programs have been recognized throughout the world for their high-quality, effective, and innovative approaches to handling conflict in diverse workplace settings. Conflict Resolution for Managers and Leaders is a comprehensive training package. CDR Associates offers a proven program for teaching participants the key concepts and skills in conflict management, negotiation, and dispute resolution.
The Conflict Resolution for Managers and Leaders training package consists of a participant’s workbook and a trainer’s manual, which includes interactive exercises, presentations, group discussions, skill practices, and role-play simulations.
Conflict Resolution for Managers and Leaders: The CDR Associates Training Package, Participant’s Workbook. 2007
Conflict Resolution for Managers and Leaders offers you a proven program that will help you learn the key concepts and skills in conflict management, negotiation, and dispute resolution. The Participant’s Workbook is designed to make you a better leader and manager by equipping you to address conflict with confidence.
Conflict Resolution for Managers and Leaders is filled with information and interactive exercises to help you develop practical skills in a fun and engaging manner. This workbook contains the information you need to participate in the CDR training program. Although the comprehensive program consists of eight modules, your trainer may customize the session by using select modules.
Suzanne Ghais, Extreme Facilitation: Guiding Groups Through Controversy and Complexity. San Francisco Jossey Bass. 2005.
Extreme Facilitation picks up where other books on the topic leave off to present a revolutionary method that helps large, unwieldy, adversarial, and apparently dysfunctional groups achieve consensus and reach objectives on divisive and contentious issues no matter how long the group has been struggling. Throughout the book, expert facilitator Suzanne Ghais shows how extreme facilitation – which puts the emphasis on creativity, flexibility, and customization – can change how group members interact with one another and how participants view the issues even in the most challenging and exceptionally difficult situations. Extreme Facilitation covers the preparatory phases of the process, including assessment, convening, and contracting. Ghais also offers vital information on process design and tips for handling situations that many facilitators find particularly challenging.
P. Woodrow, Rising from the Ashes: Development Strategies in Times of Disaster, Co-author with Mary B. Anderson, Westview Press and Unesco Press, 1989, Second edition, 2nd edition, Boulder, Colorado, Lynne Rienner Publishers, 1998.
Drawing on case histories of emergency relief programs that have successfully promoted development, Anderson and Woodrow offer guidelines for fashioning assistance programs designed to counter the effects of both natural and human-caused disasters. Arguing that relief efforts must support and enhance existing capacities, they present an analytical framework for assessing the characteristics and needs of afflicted communities.
